General

Q: What if the team shirt that I ordered doesn't fit me?

A: Mail it back to us along with a note listing the replacement size/style to:

Diabetes Action
PO Box 34635
Bethesda, MD 20827 

Q: What if I am unable to participate with the team? Can I get my money refunded?

A: Unfortunately all donations and your registration fee are non-refundable. Please let us know as soon as possible if you will be unable to participate.

Fundraising

Q: Are there going to be fundraising prizes? 

A: Yes, we will offer prizes to any team member who raises over a certain $ amount. View prizes here. 

Q: How do I see how much money each person has donated on my webpage?

A: In your Participant Center, click on the "Progress" tab and you will see a list of all the donation including any messages that were left for you by your donors.

Q: If I increase my fundraising goal and am unable to raise that much money, will I still be responsible for meeting that goal?

A: As long you meet any minimum required fundraising amount that was explained when you registered for the team, you will not be held responsible for meeting your new goal. There is no harm in setting a higher goal for yourself! You can adjust your goal in your Participant Center.

Q: What should I do when a friend donates cash?

A: Please write a check to "Diabetes Action" and mail it to us (PO Box 34635, Bethesda, MD 20827) along with the name of your friend. If your friend would like a receipt, please also include a completed donation form (found in your welcome packet or here). You can enter the donation in your Participant Center and we will confirm it when it arrives in our office.

Q: Whom should checks be made out to?

A: "Diabetes Action"

Q: What if I am having trouble raising enough money to meet the fundraising minimum? 

A: Don't wait until the last minute! If you are having trouble, give us a call (202-333-4520) and we will come up with a plan and review some ideas to help you with fundraising.

Marine Corps Marathon

Q: When is the fundraising deadline?

A: Any minimum fundraising amount must be submitted by the day of the marathon. Your fundraising page will stay up for several months after the marathon and you are welcome to continue raising money as long as you wish.

Q: Why don't I see my name listed on the MCM confirmation page?

A: Because you are part of a charity team, the registration process is a bit different. Charity runners will probably not see their names on the MCM confirmation page until September.

Q: I injured myself and don't think I'll be ready to run the whole marathon. Can I run the MCM 10K instead?

A: The MCM offers a great 10K race the same day as the marathon. You can still be part of the team and run the 10K. As a team member you will be invited to the pasta dinner, have access to the team tent, and all of the perks that come with being a Diabetes Action Team member. You just won't have to run as far! Contact us for more information.

Bank of America Chicago Marathon

Q: When is the fundraising deadline?

A: Any minimum fundraising amount must be submitted by the day of the marathon. Your fundraising page will stay up for several months after the marathon and you are welcome to continue raising money as long as you wish.